New patient informationYour first visit, made easy
Do the paperwork from your couch, then meet Dr. Haywood in ours.
Fill out your patient forms
Four short forms: new patient information, dental medical history, a biological dental wellness checklist and a privacy statement. Finish them before you arrive.
Open the forms →BookRequest an appointment
Pick a time that suits you and we will confirm it.
Request →Call(717) 235-3871
Questions before you book? We are happy to help.
Call now →Before your first visit
A few simple steps help us make the most of your time with us.
Fill out your forms online
Complete your new patient information, medical history, wellness checklist and privacy statement before you arrive.
Tell us about your health
Let us know about any existing medical conditions and the medications you take, including aspirin, blood thinners and heart medications, especially before surgical treatment.
Bring your questions
Bring a list of your questions, any X-rays or medical records we should see, and pictures that help show the smile you want.
What happens at your first visit
Step 1Getting to know you
When we meet for the first time, we talk through your dental concerns and what you would like to change. In some cases, treatment can be completed at this first appointment.
Step 2A careful dental exam
We check your teeth and gums and ask about your general health. We take X-rays and photos, and make models that let us study your bite and any jaw joint (TMJ) issues.
Step 3Your treatment plan
When your history is complex or a plan needs the records we gather, a second visit goes over your options and schedules treatment around your goals.
Concerns we commonly treat
Crooked or crowded teeth
Poorly aligned, crowded or slightly protruding teeth.
About Invisalign →
Dull or discolored teeth
Teeth that have lost their brightness, and fillings or crowns that show.
About teeth whitening →
Worn, chipped or uneven teeth
Teeth that are cracked, chipped, worn down, or too long or too short.
About porcelain veneers →
Gapped or missing teeth
Gaps, missing teeth and partial denture hooks that show when you smile.
About dental implants →Insurance and payment
We are out of network with every insurer, and we file the claim for you.
Dental insurance
We don’t participate with any insurance company, as we are privately owned. You pay at your visit and we submit the paperwork on your behalf, so you can be reimbursed for covered procedures.
Health savings and flex plans
We work with your health savings or flex plan.
Financing
CareCredit and Cherry, with no-interest options for up to one year. A down payment is customary to keep monthly payments lower. See financing options
Invisalign
We finance Invisalign treatment in the office after your down payment.
Paying in full
A 2–5% prepayment courtesy when you pay in full at the time of scheduling, or 10% for patients 70 and over. Courtesies can’t be combined with financing.
Cancellations
Please give at least 72 business hours’ notice. Missed appointments and later cancellations incur a fee of $120 or the cost of the appointment.
Questions new patients ask
Is Southern York Smile Care accepting new patients?
Yes. Dr. Steven Haywood, DDS welcomes new patients of all ages at 4 S. Main St in Shrewsbury, PA, including patients from York, York County and northern Baltimore County, Maryland. Call (717) 235-3871 or request an appointment online.
Can treatment be done at my first appointment?
In some cases, yes, although a full evaluation of your dental needs is an important first step. If you have a special event coming up and need treatment at your first visit, tell us when you book so we can plan for it.
How should I prepare for my first visit?
Think about how you would rate your smile, or your ability to chew, on a scale of 1 to 10, and what you would like for the health and look of your smile in 5 or 10 years. Bring a list of your questions and any pictures that help show what you want.
What should I tell you about my health?
Please tell us about any existing medical conditions before surgical treatment, such as high blood pressure, diabetes, rheumatic fever, artificial joints or heart valves. We also need to know about the medications you take, such as aspirin, blood thinners, heart medications, or any other prescription or over-the-counter medicine.
I’m nervous about the dentist. Can you help?
Please tell us. Understanding your fears helps us plan how to overcome them with you, and we also offer sedation dentistry.
Can my child be seen without a parent?
No. A parent or legal guardian must be present at the consultation of a patient under the age of 18.
Do you take my insurance?
We don’t participate with any insurance company, as we are privately owned, but we submit your paperwork on your behalf so you can be reimbursed for covered procedures. We also work with health savings and flex plans.
What if I need to cancel?
Please give us at least 72 business hours’ notice. Missed appointments and appointments cancelled with less notice incur a fee of $120 or the cost of the appointment.
“Dr Haywood and his team are so amazing! They are very accommodating for the normal dental anxiety. After receiving services from him I have had a lot of compliments on the work he did.”Michelle N., Google review
Ready when you are
Ready for your first visit?
4 S. Main St, Shrewsbury, PA 17361 · (717) 235-3871 · Dr. Steven Haywood, DDS
